Terms & Conditions

Terms, Conditions & Customer Services Policy


Handcrafted Memorial strives to give you the best possible service to help you remember and honour your loved ones. All Handcrafted Memorial products are manufactured to your special, personalized requirements. Every possible care is exercised to ensure that all products are manufactured to our high exacting standards within planned manufacturing times. Unexpected manufacturing delays can occur for various reasons. Should such a delay occur, which will adversely affect forecast product delivery, it is our policy to notify you, within 48 hours of the delay becoming evident, of any product supply delay together with a rescheduled delivery date. We believe that you will get long lasting satisfaction from your Handcrafted Memorial product.



Turnaround time


Currently the turnaround time is approximately 10 working days from the customer's approval of the design drawing. Please contact us if you want us to give you a firm turnaround time.



Guarantee, Returns and Refunds


We do offer a full money back guarantee during the design process up to your proof authorisation. In the unlikely event that we cannot fullfil any special requirement you may have, we will refund your monies in full with no design or proof charges, unfortunately after this point we cannot make refunds due to the memorial being designed by you for you and with no commercial value other than to you.

We ask customers to please use care when choosing their product and specifying the required customisation. Refunds cannot be provided if customers simply change their minds or make a wrong selection.



Secure and safe payments


We use WorldPay to process payments. WorldPay is one of the world's leading secure payment providers.

To discuss your any issues, requirements or if you have any questions call Paul on 0780 2266699 or 0151 521 7818.


The material used for the memorial Corian and Granite does not absorb moisture so has an exceptionally long life span, Oak should only be treated as a temporary marker.

The lettering colour is added to the stone and will have varying life spans this varies by location, orientation for best results we recommend not adding colour or using the CofE style this way the stone will remain in delivered condition for many years.

If colour is added lay flat stones will deteriorate more quickly leaning and stand up less quickly

We can not offer any guarantee on the life span of the colour as the location and cleaning methods and  detergents used are out of our hands.

Please call Paul for further advice. 0780 2266699